I suggest you ...

Choose what happens to lead when new email is used on a tracked form

If a lead converts on a new form and we have a tracking cookie installed on their computer it automatically overwrites the contacts information, this can be troubling.

SOLUTION: A master setting would be awesome to choose what should happen within contact settings.

Scenarios:

1. Overwrite/update leads contact record
2. If email is different create new contact
3. Disable Cookies on form submissions.

18 votes
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    RemingtonRemington shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    1 comment

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      • Adam GoldfarbAdam Goldfarb commented  ·   ·  Flag as inappropriate

        It would be great if this level of control existed at the form level rather than a global setting. For instance, we run into this issue predominantly when using a form for event registration (we want multiple contacts created) versus the download of a whitepaper (where we'd prefer that provided information update the existing information). Thanks!

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