In Workflows display the full text of the action item name
I tend to use long descriptive names for my email and other items. For example:
Overcoming Patient Concerns Follow-Up Email 1
Overcoming Patient Concerns Follow-Up Email 2
These are well within the available length provided for entering these names.
However, in Workflow steps the first 20-25 characters are displayed - often insufficient to see the distinguishing parts of the names. E.g.
Overcoming Patient Co...
Thus it's difficult to distinguish the different steps.
In general, if you allow long names to be entered, I think they should be used in displays or at least be easily confirmed by using tooltips.
The full names of steps is currently displaying in the Overview screen http://forums.hubspot.com/discussion/41740/beta-introducing-workflows-overview-screen
AdminHubSpotter (Admin, HubSpot) commented
Thanks for the great feedback!
There is currently a hover that shows the full email name when you mouse over it. We also recently introduced a preview of the email that is clickable. Let me know if any of this isn't displaying for you and we will take a look!
We are working on introducing folders and better organization in workflows in general to help surface information better. That should definitely improve your experience.