Allow emails to be sent from the users real domain name instead of "on behalf of"
Currently email that are sent from HubSpot appear to be sent "on behalf of" the senders name.
This looks horrible to people who receive a message in Outlook -- per http://help.hubspot.com/articles/How_To_Doc/Why-do-my-emails-appear-as-sent-on-behalf-of-me
Every other email service I have used -- Pardot, MailChimp, Mandrill, Camagin Monitor, and SendGrid -- allow us to setup the proper SPF and DKIM information in our DNS records to prevent the "on behalf of" message from appearing.
This message screams "this is a bulk email sent from a server -- not a human" to the recipient.
This feature is now complete and live to all customers.
Jared Brodsky commented
Is this available to CRM only users?
Arsham Mirshah commented
Cool, how do we ensure this works properly?
Is there a setting or DNS we need to configure?
Do we have to opt in in any way?
Rurik Bradbury commented
Crazy this is not allowed. Pardot allows this (and every other provider does)
Arsham Mirshah commented
Added 3 votes because I could not stress more the urgency of this matter.
Emails from HubSpot are going to spam, quarantine, and "promotions" boxes.. NOT COOL!
I'd like to use email system exclusively for all marketing, sales, & nuturing campaigns. Afew things:
When this is improved please remember not everyone can use SalesForce so please don't count on the integration feature to do this. Also, when single email are sent from a template as in another item Account Managers & Sales people occassionally need more room to edit prior to sending. Would each user need to have an email set up to send themselves or would it on behalf of one email address (can sales rep 1 & 2 use same template or will they need to be treated separately?) We like HubSpot, but having it "advertised" on our business emails is something we would like to avoid as much as possible.
Daniel D'Alonzo commented
I called support a few days ago about this - I was told they do it because it gives customers a stronger delivery rate because it's going through HubSpot. Is that true?
It's a good marketing tactic for HubSpot because everyone receiving emails can see it's from HubSpot. Just like how they start all accounts with emails footers containing ''Powered by HubSpot" - you need to call support and ask them to remove it.
If we got paid to be an affiliate then perhaps I would think about leaving the HubSpot in the email address and in the email footer.
Ken Lempit commented
I couldn't agree more. There is NO reason for the user to see this stuff on receipt of an email via HubSpot. Crazy. Please address ASAP!
Nicola Humfress commented
I have yet to use the email part of Hubspot and now I've seen this I'm a little disappointed as I was informed that it would send from my email address. This should be addressed asap as it does look awful to anyone receiving it!
Ashley Coe commented
I agree! It looks horrible when you see the "on behalf of". Everyone can tell its a bulk email.
Casey Schorr commented
+1 to this. HubSpot just did a hack job technically with their email implementation. This needs to get fixed immediately.
Pinku Surana commented
In addition, HubSpot needs to expose a separate SPF record listing the IP addresses of their email servers. Don't list hostnames because SPF is limited to 10 DNS lookup. Salesforce does this correctly:
v=spf1 ip4:220.127.116.11/20 ip4:18.104.22.168/22 ip4:22.214.171.124/23 ip4:126.96.36.199/21 ip4:188.8.131.52/26 ip4:184.108.40.206/20 ip4:220.127.116.11/20 mx ~all,