Allow workflows to be paused and restarted, with communication resuming where it left off
We recently had to pause our Workflow because of a communication. Now that we are ready to restart the Workflow, I am needing to make about 50 list segments to figure out what part of the communication flow each lead was in, and drop them into a new campaign to resume. This is because I was told that Workflow communications do not just automatically pick up where they left off when they have been paused. This has cost me about 12 hours of additional work/time dividing up our database. If communication could just resume, that would be great.
Thanks for the feedback. We will work on solving this and keep you posted.
Barry Kroeker commented
I'm glad this is pending. There are a lot of reasons why a marketer would desire to pause one workflow while executing another (#1: To eliminate undesirable marketing "noise" when running a focused campaign). So if the "unenroll them from the workflow" option is engaged, there should be another sub-choice: 1)Re-enrolled contacts start from the beginning of the workflow or 2) Re-enrolled contacts start the workflow at the point they left off.
I had a similar experience this morning. Hubspot support was very responsive in helping me determine how to recover the workflow by creating new lists and additional workflows, then send to the appropriate contacts. The process was very creative & complicated, requiring support. Support would be unnecessary if there was a pause feature for workflows.