I suggest you ...

Make "create new email" button actions consistent

One "new email" means actually sending email the other "new email" actually means to setup a mail template.
You should use different terminologies #UX101

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    Stefan GroschupfStefan Groschupf shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    in beta  ·  Ellie MirmanEllie Mirman responded  · 

    Thanks, Stefan. We’re actually redoing all the email tools, and they will be consistent once they roll out.

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