Integrate ROI calculation
It would be great to integrate budgeting and cost data to help calculate and report on cost per lead, cost per acquisition and end-to-end ROI information from different sources or campaigns.
There should be fields and the option when closing out a lead as SOLD and for how much. There should also be an option in the lead section to sort these leads by the category that you have assigned them.
When analyzing the sources it is very important to know how much a lead is costing in order to evaluate my campaign.
Andrew Erickson commented
Yes, please! Would be extremely useful to be able to attribute revenue to campaigns and campaign costs as we close deals in the CRM.
Love the new campaign tool. I'd like to see functionality that would allow me to input cost data and then report things like cost per lead. I'm doing this in Excel now but it would be ideal if it was inside Hubspot.
Dennis Batchelor commented
I'd love to see an ROI calculator implemented in a way that accounts for repeat customers. Today, once a lead is converted to a customer, no subsequent purchases register as customer conversions. I have to rely on Google Analytics for this data.
These are terrific ideas and you can rest assured we will be embracing both the wide customer lifecycle as well as transactions and lifetime value as we move the contact/lead database forward.
The reason to be able to put a dollar amount to the lead will help in figuring out ROI.